Privacy Policy

At Emma Chips, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

When you place an order or contact us, we may collect:

• Name

• Contact details  

• Order details and delivery preferences

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Communicate with you about your purchases

• Provide customer support and resolve inquiries

• Share updates, promotions, and new product information  

3. Payment Information

We only accept Cash on Delivery (COD). No online payment details are collected or stored.

4. Data Security

We take appropriate steps to protect your personal data from unauthorized access, misuse, or disclosure.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Opt-Out Instructions

You have full control over how your information is used for communication:

• Marketing Messages: If you no longer wish to receive promotional messages, you can opt out anytime by following the unsubscribe link in our emails or by contacting our support team.

• Account Information: If you wish to update or request removal of your personal information from our records, please contact us directly.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your opt-out rights, please contact us at [email protected].