Returns and Refunds Policy

At Emma Chips, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

• Products may be returned if they are defective, damaged, or not as described.

• Requests for returns must be made within 7 days of receiving your order.

• Products must be in their original condition and packaging, with all accessories included.

2. Return Process

1. Contact our support team with your order details and reason for return.

2. Our team will review your request and provide instructions for returning the product.

3. Once the product is received and inspected, we will confirm your eligibility for a refund or replacement.

3. Refunds

• Since we operate on Cash on Delivery (COD), refunds will be processed in the form of a replacement product or cash reimbursement upon return verification.

• Refunds will be issued within 7–10 business days after the returned product is inspected and approved.

4. Non-Returnable Items

• Products that show signs of misuse, intentional damage, or alterations are not eligible for return.

• Certain personal-use items may not be eligible for return due to hygiene reasons.

5. Replacements

• If eligible, you may request a replacement instead of a refund.

• Replacement is subject to product availability.

6. Contact Us

For any questions or to initiate a return, please reach out to our support team at [email protected].